Refund policy

Returns

Every NearHeart gift is packed specially for you, and personalised gifts (with your photo, name or message) are made only for your order. Because of this, we don't accept returns or exchanges.

Damaged, defective or wrong item

If your gift arrives damaged, has a printing defect, or is not what you ordered, we'll send you a free replacement. To request one:

• Contact us within 48 hours of delivery through our Contact page.
• Share your order number and a clear unboxing video showing the package being opened and the damage.
• Keep the item and its packaging until we confirm the replacement.

If we're unable to replace the item, we'll refund the amount to your original payment method within 5–7 business days after approval.

Mistakes in your photo or text

Please check names, spellings, dates and photos carefully before placing your order. We print exactly what you send, so we can't replace items because of errors in the details you provided. Low-quality or blurry photos may print less clearly.

Cancellations

Orders can be cancelled only before we start making or dispatching them. Please message us as soon as possible. Once production or dispatch has started, the order can't be cancelled.